The Box Cycle operates the https://theboxcycle.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the The Box Cycle website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://theboxcycle.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
Basic Identifying information
We collect information from you when you sign up for our newsletter or register as a member of our loyalty program, via this website. The information we collect may vary, however, at a minimum it includes your:
full name:
email Address:
Additional information
From time to time, we may ask you to supply additional personal information to us for specific purposes, such as your phone number or email adress. In such cases, we will clearly explain why we require that personal information. Unless we are required or authorised by law to request that personal information from you, providing such personal information to us is optional.
Under no circumstances will we request any sensitive personal information from you that may disclose your:• political, religious or philosophical beliefs or affiliations;• health and sexuality;• racial or ethnic origin; or• criminal convictions.
User-Generated Information
We collect personal information that is generated via your use of the website or app after you have registered as a member, including but not limited to:
amount and type of containers recycled through your membership;
amount of credits accumulated through your membership;
your responses to member surveys and polls; and
user-behaviour information, such as videos and webpages viewed and credits rewards redeemed.
Computer Information
It is a necessary part of visiting any website that your web browser provides your machine’s identity (i.e. the IP address) to the web server so it can address the reply to the correct machine. In addition, information about the browser type and operating system are provided. The Box Cycle makes some use of website data that indirectly identifies users.
Cookies
We collect personal information and manage some aspects of your connection to this website using a facility called a cookie. A cookie is a text-only string of information that identifies and recognises the user’s computer but not the user themselves, when you visit some parts of our website. Cookies are inactive pieces of information that a website transfers to an individual’s hard drive for keeping records to make it easier to use our site by storing details about your preferences. Cookies cannot be shared with other websites. The use of cookies is an industry standard and you’ll find that most major websites use them.
Most internet browsers automatically accept cookies. If you prefer not to receive cookies, you can adjust your browser to disable cookies or to warn you when cookies are being used.
Online Advertising
The Box Cycle may use remarketing services (sometimes called interest-based advertising) to show ads on other sites across the internet to previous visitors to our website. These services allow us to tailor our advertising and marketing content so that it is relevant and suited to your needs. This is done using browser cookies, pixels and related technologies that identify whether the computer or mobile device you are using has previously interacted with particular webpages, web services or advertisements. Only de-identified personal information is collected.
The Box Cycle uses demand side technology that accesses a number of ad exchanges and publishers as well as Google and Facebook to collect this information on our behalf. You can opt-out of your personal information being collected by such browser, pixels and related technologies used by The Box Cycle by going to http://aboutads.info/choices/ and selecting ‘DataXu inc’, ‘Facebook Inc’ and ‘Google Inc’.
Why do we collect this information?
We collect, hold, use and disclose your personal information to provide our products and services to you, including to administer the loyalty program. We also collect, hold, use and disclose your personal information for the following purposes:
To better inform customer service and offers
A principle purpose for collecting this information is to help improve our member experience, by improving this website and the software that underpins it, and create offers and rewards which are personalised and relevant to your interests.
To keep in touch with you
The email address you provide for registering on the website will be used by The Box Cycle to send you information, updates and rewards information that are relevant to your Crunch membership. The email address will also be used by The Box Cycle to send you marketing communications relating to services we feel may be of interest to you, if you have provided your consent.
Note: If at any time you would like to unsubscribe from receiving future emails, we include a simple unsubscribe link at the bottom of each email.
To Improve the Website & Software
The principle use of this information by The Box Cycle is to help us to improve this website and the software that underpins it. We are continually striving to improve the experience of our customers and members based on data collected.
Who has access to this information?
When you register as a member or to receive our email newsletter, you provide information available only to The Box Cycle.
When you redeem products in the loyalty store, your nominated email address is shared with the relevant rewards partner, but only for the purpose of fulfilling the reward.
If you choose to link your membership account to your brand loyalty account, your membership number, as well as your full name, will be shared with the selected brand, but only for the purpose of linking your accounts to complete secure transfers of credits into rewards point (at your request).
Do we disclose any information to third parties?
We may disclose your personal information to trusted third party service providers who assist us in operating our website, conducting our business, or servicing you. Some of the third party service providers we engage with may have offices or other operations outside of Australia. As a result, your personal information may be disclosed to overseas recipients located in the USA. All third party service providers that have access to personal information held by The Box Cycle are required to keep the information confidential and not to make use of it for any purpose other than to provide services in accordance with their engagement.
We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety. We do not otherwise sell, trade, or transfer your personal information to third parties.
Third Party Links
Occasionally The Box Cycle may include links to third party sites. This Privacy Policy does not apply to third party sites. These third parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
How long do we keep your information?
If you have a membership with The Box Cycle, or you have signed up to receive our email newsletter, we will retain your personal information for as long as your account is active, or as needed to provide you with our services. We will also retain and use your personal information for as long as someone could bring a claim against us, and as necessary to comply with all other legal obligations and regulatory requirements, to resolve disputes and to enforce our agreements.
All personal information described in this Privacy Policy may be stored and archived for a period up to 7 years. We will destroy or de-identify any personal information that is no longer needed for the purposes we use and disclose it, unless we are required by law or a Court/Tribunal to keep it.
Users under 16 years
If you are aged 16 or under, you need your parent or guardian’s permission before you provide personal information to The Box Cycle through our website. Users without parental or guardian consent are not allowed to provide us with personal information.
How do we keep personal information secure?
We have technical systems and processes in place to hold personal information securely. Only authorised personnel are given access to the personal information we hold. We also identify individuals dealing with us by phone, email or face-to-face. We do this so that we only disclose your personal information to you, or someone who is authorised by you.
When we transmit highly confidential information (such as Crunch redemptions to rewards partners) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If a password is used to help protect your accounts and information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone, you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
How you can access, correct or update your personal information
You have a right to request access to personal information that we hold about you (unless we are permitted by law to withhold that information), and a right to request us to correct or update your personal information if you believe it is inaccurate or out of date. To do this, contact one of our Privacy Officers in writing (see contact details above).
We will only accept written requests for access or correction. We will respond to your request for access within a reasonable time. We will not charge for correcting personal information.
We will require you to provide proof of identity or other information before we release information to you. We may provide access under supervision in some circumstances.
An individual’s representative can request access to information about an individual for whom they are responsible. We will require proof of their authority to make this kind of request and proof of identity before we release information.
If we are unable to provide you with access to or correction of your personal information, we will inform you of the reasons why, unless it is unreasonable for us to do so, and we will also advise you of mechanisms for complaint. For example, we are not obliged to give access to your personal information if it would pose a serious threat to the life, health or safety of any individual, or if giving access would have an unreasonable impact on the privacy of other individuals.
Unsubscribing from our email database
To unsubscribe from our email database, please do so via the ‘Unsubscribe’ link included in our emails, or contact it@theboxcycle.com with “UNSUBSCRIBE” typed into the subject line of the email. Note that, while you maintain a membership, you are unable to unsubscribe from certain types of emails, such as important updates (including information about your account, security concerns and technical issues). Please deactivate your membership if you would like to unsubscribe from that correspondence.
Delete your account from our app
You have a right to request access to personal information that we hold about you (unless we are permitted by law to withhold that information).
To delete your account from The Box Cycle mobile app please send us an email to it@theboxcycle.com with “ACCOUNT DELETION ” typed into the subject and on the body of the email your first and last name and your email account.
Terms and Conditions
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website and our loyalty program.
Your Consent
By using our website, you consent to this Privacy Policy. This Privacy Policy is subject to change from time to time. If we change this Privacy Policy, we will provide notice of this on our website 7 days prior to the changes taking effect.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Who do I contact for more information?
Our Privacy Officer details
You can contact The Box Cycle in relation to privacy enquiries by emailing our Privacy Officer at it@theboxcycle.com